This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception? Are you experienced in providing a high level of excellent customer experience and professional administration support?
If so, we have an exciting opportunity to join our team a Receptionist/Administrator. Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing. You will be to be the first point of contact for our Service Users, providing reception cover across our three buildings, ensuring our service users, other professionals and partner agencies are dealt with pleasantly and promptly. You will be supporting our teams’ day-to-day operations and provide clerical support to managers, staff and service users.
To be successful in this role you will:
Be highly organized and able to multitask with ease
Have a friendly and understanding approach when dealing with staff and clients
Have great IT skills and experience with office management tools
Have a Problem-solving attitude with an eye for detail
Have experience maintaining internal databases
Have experience organizing, storing and printing company documents
Have strong written and oral communication skills
Have experience providing a high level of professional administration support under high pressure
If this sounds like you, we would love to hear from you.
In return, we can offer a positive, supportive work environment with a commitment to continuous professional development. We also offer a great pension scheme, a generous holiday entitlement and a range of employee benefits including but not limited to: a cycle to work scheme and town centre discounts.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Due to the nature of this role, a full DBS check against both adults and children is required- we will facilitate this if you are successful at interview stage.
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone! You can find out more about us and what we offer by clicking below.
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Middlesbrough CouncilPrivacy Statement
The following explains how we Middlesbrough Council (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Middlesbrough Council is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
If in this vacancy we accept a CV, we may redact it to remove identifiable data, such as dates of education, your name and your address, in line with our existing recruitment policy and processes to ensure fairness.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Middlesbrough Council can exercise the right to update this policy as and when required.
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