Caseworker (Pharmacy Liasion)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
We have an exciting role on offer within our Public Health service as a Caseworker (Pharmacy Liason).
Are you resilient, proactive, and passionate about helping people in the local community make lasting changes? We are seeking a dedicated and compassionate Caseworker to join our Entry into Service Team.
Here at Recovery Solutions, our multi-disciplinary team provides vital support to individuals experiencing challenges relating to substance use. We are committed to empowering our service users through tailored interventions and compassionate care, providing a pathway to recovery.
This is a caseworker role with a specialist focus on liaising with pharmacies. In this role, you will act as a key communication bridge between the service and community pharmacies, ensuring that prescription and medication-related processes run smoothly and efficiently.
You will need to be driven and self‑motivated with a strong track record of implementing pathways that improve service delivery and outcomes. Confident in developing new pathways and projects in collaboration with primary care and community pharmacies, translating strategic intent into practical, deliverable solutions. Comfortable working as a lone worker, demonstrating sound judgement, accountability, and the ability to prioritise and manage responsibilities independently. Brings a no‑nonsense, solutions‑focused approach, confidently challenging barriers, making evidence‑based decisions, and saying no where necessary to protect quality, safety, and agreed standards. Proactive in working with stakeholders to embed effective, sustainable pathways across services.
Key Responsibilities:
- Build and maintain strong relationships with community pharmacies and other key stakeholders.
- Act as the primary liaison between the service and pharmacy partners.
- Manage prescription administration, ensuring accuracy and timeliness.
- Conduct screenings and assessments to identify client needs.
- Develop and implement tailored recovery plans.
- Collaborate with clinical teams and external agencies to ensure holistic care.
- Work proactively and flexibly to engage clients and meet service needs.
- Handle confidential and sensitive information with professionalism and discretion.
- Maintain accurate records and ensure adherence to all processes and procedures.
What We’re Looking For:
- Experience working with vulnerable populations—ideally those affected by substance use, domestic abuse, or homelessness.
- Experience in or with pharmacy services in a healthcare setting.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills, especially in multi-agency settings.
- Confidence in working independently and managing a varied caseload.
- A commitment to trauma-informed, strength-based approaches.
- Understanding of substance misuse treatment and recovery pathways.
Additional Requirements:
Due to the nature of this role:
- An enhanced DBS check against both adults and children is required. We will facilitate this for the successful candidate.
- A full UK driving licence is essential.
- You must have access to your own vehicle.
- Business insurance must be in place prior to starting the role (if not already held).
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicole Maughan on nicole_maughan@middlesbrough.gov.uk.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
About you
Want to know more?
What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone! You can find out more about us and what we offer by clicking below.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days