Visitor Experience Assistant
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The role
Do you love working with people and creating welcoming, memorable experiences? Are you someone who enjoys variety, from front-of-house service to hands-on operational tasks?
Middlesbrough Museums is growing, and we are looking for Visitor Experience Assistants to join our team, working across our iconic sites including Dorman Museum and Captain Cook Birthplace Museum.
This is a varied, public-facing role at the heart of our visitor offer. You’ll be part of a friendly and supportive team, helping to create a safe, engaging, and family-friendly environment while supporting income generation through our café and retail offer.
The Role
As a Visitor Experience Assistant, no two days are the same. You will play a key role in delivering excellent service across our sites:
- Frontline Visitor Experience: You’ll be the welcoming face of the museum – working on the welcome desk, handling bookings, selling tickets, and responding to visitor enquiries to ensure a positive first impression.
- Café & Retail Operations: You’ll support our catering and retail offer, preparing and serving food, processing sales through EPOS systems, monitoring stock, and helping maximise income.
- Safety & Standards: You’ll help maintain high standards of food hygiene, cleanliness, and health and safety, including completing daily checks and ensuring all public areas are safe and presentable.
- Operational Support: From setting up events and exhibitions to supporting light maintenance and cleaning, you’ll help ensure our buildings and grounds are welcoming and well maintained.
- Engaging Our Visitors: You’ll interact with visitors of all ages, acting as an ambassador for the museum by sharing knowledge, supporting learning activities, and helping bring exhibitions to life
Who You Are
We are looking for a motivated and approachable team players with a passion for customer service and heritage:
- Customer-focused: Experience in a front-facing customer service role with the ability to engage a wide range of audiences.
- Adaptable: Comfortable switching between tasks, from gallery invigilation to café service, while maintaining excellent standards.
- Practical & Hands-on: Happy to undertake manual tasks, including cleaning, set-up, and basic maintenance.
- Commercial Awareness: Experience handling cash or using EPOS systems to support sales and performance targets.
- Great Communicator: Friendly, confident, and able to deliver a welcoming and professional service at all times.
- The Essentials: A good standard of education, flexibility to work on a rota including weekends, and a willingness to work towards a Level 2 Food Hygiene qualification.
Why Join Us?
At Middlesbrough, our values - Passion, Integrity, Creativity, Collaboration, and Focus are at the heart of everything we do. You’ll be joining a team that is proud of our town’s heritage and committed to its future. We offer a supportive environment with a focus on continuous personal development.
Ready to help us deliver an ambitious future for Middlesbrough Museums? We’d love to hear from you.
Please note there is one vacancy at 24 hours per week and two vacancies at 18 hours per week.
Please can you confirm on your application which hours you are applying for.
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Olivia Thompson at Olivia_Thompson@middlesbrough.gov.uk or Tracy Roulston at Tracy_Roulston@middlesbrough.gov.uk.
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
About you
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What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone! You can find out more about us and what we offer by clicking below.
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